Refunds will not be made for any shipping and handling charges and will be deducted from the refund for any refused packages including "Return to Sender". This includes all LTL shipments and parcel (FedEx, UPS, USPS) shipments. Any "free shipping" promotion qualifies as "Free" only if the invoice is paid in full, refusals or returns for refund disqualifies any "Free offers" for either Free shipping or additional Free product. Additional terms apply per our return policy listed below..
For the first 5 years from the date of original purchase, we warrant the entire unit to be free from defects in materials and workmanship under normal operation/ (not including wear and tear use), we will repair or replace any defective part(s) or, at our discretion, replace the entire unit free of charge. After the first 5 years, we continue to stand behind your purchase for as long as you own it. Should the unit need to be repaired, we will provide the replacement parts at no charge to you. You will be responsible only for the cost of handling and labor to replace the parts. Third-party or reseller purchases are excluded from all warranties, with an exception for verified dealers. Should the estimated cost to repair the unit exceed 50 percent (50%) of the unit’s original suggested retail price, we will provide you the customer with an entirely new replacement unit of equal or greater original value for 50 percent (50%) of the original suggested retail price. The compressor carries a 10-year warranty, we warrant the compressor to be free from defects in materials and workmanship under normal operation/ (not including wear and tear use), we will repair or replace any defective part(s) or, at our discretion, replace the entire compressor free of charge.
Whether in the first 5 years or subsequently, upon discovery of a product defect, you should immediately notify Real Spirit USA, Inc via telephone or email of the exact problem you are having to the best of your knowledge. If it is determined to need an additional diagnostic inspection, then we will provide you with instructions. The customer is responsible for the cost of shipping the unit to the service facility. Third-party or reseller purchases are excluded from all warranties. However, following repair or replacement, Real Spirit USA will cover the cost of shipping the unit back to the consumer within the contiguous United States. Customers outside the contiguous United States must also cover the cost of return shipping following repair or replacement.
The warranty does NOT cover or include unusual wear, use of third-party equipment, damage resulting from accident or unreasonable use, and also does not include replacement filters nor other disposable parts and supplies (Examples are cracked handles, scuffs, damage from solar, broken swivel spout, cut power cord, etc.). *Unreasonable use also includes using the unit outside of North America and in countries where the voltage may be higher than 110/120 Volts, which is the normal operating range of our products. **Additionally the warranty will become VOID should the case seal be broken and the tamper system activated which shall indicate the unit cabinet was opened for purposes other than authorized by the company. It should be noted that any electronic unit should be serviced only by an authorized service technician duly certified by Real Spirit USA, Inc. All warranties are non-transferable and remain registered to the original purchaser.
In order to receive a FULL REFUND (excluding rush shipping), you must contact our Sales and Customer Service department and return the items within our 60 Day satisfaction period from the date of purchase. Items must be sent back the same way it was originally shipped and in NEW sellable condition. Used units will incur a 25% restocking fee, and any used filtration is non-refundable. You can request a RA# to return all items to Real Spirit USA 320 S Rock blvd Ste 210 Reno NV 89502 within 60 days of ordering your product. Upon receipt of your complete original order, you will receive a full refund (minus shipping if any, or used consumables such as filters in some cases, please discuss with your customer service specialist for additional details). Note: Outside of this 60-day period additional charges apply.
Real Spirit USA, Inc accepts no liability, nor offers any warranty or remedy for damages of any kind in regard to water damage caused or reported to be caused by leaks from hoses, fittings, or directly from any of our products.
Further, Real Spirit USA does not warrant or accept any liability in regard to installation. Any installation is the sole responsibility of the owner or the third-party installer, plumber, or contractor.
Basic care and maintenance by the owner/ user of this equipment is entirely the responsibility of the purchaser-owner/ user, as Real Spirit USA assumes no responsibility for misuse, faulty installation, or variations in water pressure or quality. Other than what is expressed in our products warranty, Real Spirit USA accepts no additional liability for these foregoing statements or other ‘Acts of God’.
By acceptance of delivery and installation, you agree to hold Real Spirit USA, Inc harmless for any water damage caused by leaking water or for any other reason.